FREQUENTLY ASKED QUESTIONS

  • What is the current turnaround time for Personalised/Custom made items?

    Personalised/custom made items will be made and shipped within 2 weeks of ordering. If you need your order urgently, please contact us so we can assist you.

  • Who makes our Products?

    All our products (except Organic Onesies & Toddler Tees) are handmade in our studio in Albury, NSW, Australia. Our Toddler Tees & Organic Onesies designs are created and printed inhouse.

  • Where can we see your products in person?

    Please take a look at our Upcoming Markets page to find out when we are attending a market or event near you. Otherwise check out one of our fabulous stockists to find one near you.

  • Do you use natural fibres?

    Yes! The fabrics used in our products are digitally printed 100% cotton, using non-toxic water based inks. We utilise Bamboo & Organic Cotton Fibres for our towelling, fleeces and clothing.

  • Do you accept returns?

    We accept returns and exchanges for change of mind or size for non-custom orders within 14 days. Sale items will not be refunded for change of mind or size. The cost of postage back to us will be at the buyer’s expense. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    We do not offer returns or exchanges on personalised items.

    For more information please refer to our Returns Policy.

  • Do you offer local Pick-Up?

    Yes! For you those of you based within the Albury/Wodonga area, a FREE local Pick-Up is available from the Albury Studio. Once confirmation of your order has been finalised, we will be in contact with you to arrange a time to collect.